Refund policy

14-day money-back guarantee

If you are not satisfied with your product, you may request a refund under this policy within 14 days of your original delivery date, including if you have opened the product. Refund requests are subject to the eligibility conditions and review process below.

Refund eligibility

To be eligible for a refund under this policy, the following conditions must be met:

  • Your refund request must be submitted within 14 days of your original delivery date.
  • Requests submitted after 14 days will not be eligible for a refund under this policy, regardless of circumstances.
  • Subscription renewals or recurring charges processed after the 14-day window are not eligible for a refund.
  • Orders that have already been processed or fulfilled once the 14-day period has passed are not eligible for a refund under this policy.

All refund requests are reviewed on a case-by-case basis and are not automatically guaranteed. Veruma reserves the right to deny requests that lack sufficient detail or appear inconsistent with normal product use. No exceptions are made beyond the 14-day money-back guarantee. This voluntary guarantee does not affect your statutory rights.

How to request a return or refund

Contact tryveruma@mail.com with your name, order number and details of your request. Our support team will review your request, provide return instructions and confirm where to send your package. Please contact us before sending any items back. You can use the same email address for any return questions.

Subscriptions

If your order includes a subscription, it is your responsibility to manage, modify or cancel the subscription within the 14-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds, and failure to cancel before renewal does not constitute grounds for a refund.

Subscription orders. Veruma offers products that can be purchased through a subscription, which will automatically renew unless cancelled. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery cadence you select (your “billing period”). By submitting your initial subscription order, you expressly agree to the terms of the auto-renewal offer and acknowledge that you understand this Subscription Policy.

Cancellation of subscription. You may cancel your subscription at any time. To avoid the next recurring charge, cancel before the next renewal is processed using either of these methods:

Billing information for subscriptions. You are responsible for providing current, complete and accurate billing information and promptly updating it when anything changes, such as your billing address, credit card number or expiration date. Notify us promptly if your payment method is cancelled or is no longer valid. Changes can be made through the customer subscription portal or by contacting our customer support team.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so that we can evaluate the issue and make it right.

Exchanges

The fastest way to obtain a different item is to return the item you have and, once your return is accepted, make a separate purchase for the new item.